Unit Description
Covers handling complaints and disputes including receiving complaints, investigation procedures, resolution strategies, and escalation processes.
What You'll Learn
This unit covers the essential knowledge and skills required to demonstrate competency in manage complaints and disputes. You will engage with practical scenarios and theoretical concepts that prepare you for real-world application in the Diploma of Property (Agency Management).
Assessment Requirements
To achieve competency in this unit, you must demonstrate:
Manage complaints and disputes using appropriate procedures and achieving satisfactory resolutions.
Assessment
Portfolio
Duration
4-6 Weeks
Level
Diploma
Study Tips
- 1Review the unit requirements early and create a study schedule
- 2Gather workplace examples that demonstrate your skills
- 3Stay in regular contact with your trainer for feedback
- 4Use the learner resources provided by your RTO